Support Services
Customized support services determined by individual network environment, staffing sizes and needs to protect and maximize your investment.
We understand that machines need maintenance, and people need training or support, because even the most well-designed technology solutions are rendered ineffective if not maintained and utilized properly. That’s why Mozart Systems provides customized support services determined by individual network environment and staffing sizes and needs to protect and maximize your investment.
Critical Infrastructure
This service is designed with the idea of stability, security, and availability of the client infrastructure. Mozart Systems will follow best practices to maintain the infrastructure to ensure security and reduce the probability of failures. Emergency maintenance for network down situations such as server hardware, software, or network device failure resulting in the loss of a mission-critical application is included in this service.
Project-Based
Project-based support can be customized to meet your needs. Whether you’re opening a new branch, installing a new phone system, or refreshing network infrastructure, we can help you meet your goals. Below are a few examples of projects we can support:
• Network architecture review and optimization
• Windows Server hardware, file, print and application services
• Installation and maintenance of new products (hardware and software)
• Installation and maintenance of core application software
• Installation and maintenance of non-core application software and related ancillary systems
• Patch management Maintenance of adequate backup procedures for network configurations and user data
• Participation in business continuity and disaster recovery projects to test backup/restore procedures
• Review weekly network access logs (IDS, Firewall, Server, VPN) to ensure compliance with client’s computer use and security policies
• Setup new users and troubleshoot existing installations
• Telecommunication vendor management and contract analysis
• Inventory maintenance/allocation
Network Administration
If you have a limited networking staff, we can provide you with qualified network or system engineers for on-site and remote network administration, as well as help desk support.
Disaster Recovery
This service includes off-site validation of the bank’s Disaster Recovery Plan and on-site validation of the Business Continuity Plan on an annual basis. It is based on the number of users and complexity of the network environment.
Firewall and IPS Management
This service includes firewall and IPS logging and monitoring to identify, correlate, and mitigate network security threats for network devices. System reports are generated on a daily basis with weekly summaries of incidents and the measures taken to mitigate these threats. The service is based on the number of physical devices that log traffic in the network environment.
Information Technology Compliance
We have experience assisting financial institutions in developing and maintaining Information Security Programs and associated policies and procedures per federal and state regulatory guidelines. Whether you’re in the finance industry or not, we can help you create and support processes that are consistent with current regulatory technology requirements.
